Effective date: 10 August 2026

Version: 1.0

Last updated: 10 August 2026

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These Terms of Use (the "Terms") constitute a binding agreement between you and [LEGAL_ENTITY_NAME] and govern the use of the WoffApp mobile application for iOS and Android (the "App"), the website https://woffapp.com (the "Site"), and all related features (together, the "Service").

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By creating an account or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

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Our Privacy Policy is an integral part of these Terms and explains how we handle your personal data.

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1. Who we are

Provider: [LEGAL_ENTITY_NAME]

Registered office: [REGISTERED_ADDRESS]

VAT / Tax ID: [VAT_NUMBER]

Company register / REA: [REA_OR_COMPANY_REGISTER_NUMBER]

Email (support, reports, legal communications): info@woffapp.com

PEC: [PEC_ADDRESS_IF_ANY]

2. What is WoffApp

WoffApp is a location-based social application dedicated to dog owners. Through the Service you can:

• view a map of curated and relevant dog-related service locations (drinking fountains, bins, shops, vets, dog areas, dog sitters, grooming, trainers, and kennels);
• suggest new service locations or corrections to existing ones, subject to moderation;
• register one or more dog profiles, with photos and details;
• create temporary dog spots at your location, visible to nearby users for 72 hours;
• send and receive "sniffs" (sniffate), a light social reaction between dogs;
• participate in challenges: weekly and monthly neighbourhood leaderboards;
• receive push notifications about activities concerning you.

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WoffApp is a recreational and leisure service. It is not a veterinary service, emergency service, navigation service, lost pet search service, nor a professional directory with verified entries.

3. Access requirements

You may use the Service only if:

• you are at least 16 years old;
• you have the legal capacity to enter into a binding contract;
• you are not prohibited by your country's law from using the Service;
• your account has not been previously closed by us for violating these Terms.

By creating an account, you declare that the above is true. If we learn that a user is under 16, we will close the account and delete the associated data.

4. Your account

You must provide a valid email address and keep it updated, as it is the channel we use to contact you about your account.

You are responsible for keeping your credentials confidential and for all activity on your account. Contact info@woffapp.com immediately if you suspect unauthorized access.

Each person may have only one account. Accounts are personal and may not be sold, rented, shared, or transferred.

You can close your account at any time via Settings -> Account -> Delete Account in the App, or by writing to info@woffapp.com. Deletion is irreversible and described in section 10 of the Privacy Policy.

5. App license

Subject to compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to install and use the App on devices you own or control, for private, non-commercial purposes.

You may not, nor allow others to:

• copy, modify, translate, or create derivative works of the App;
• decompile, disassemble, or reverse engineer the App, except as expressly permitted by applicable law despite this restriction;
• remove or obscure proprietary notices;
• rent, lease, lend, sell, sublicense, or distribute the App;
• use robots, scrapers, automated scripts, or any automated means to access the Service, extract data, or create accounts;
• attempt to circumvent our security measures, rate limits, App Check attestation, or authorization rules;
• use the Service to build a competing product or dataset.

All rights not expressly granted are reserved.

6. Your content

6.1 What your content is

"User Content" means everything you transmit through the Service: dog names, descriptions, likes and dislikes, photos, dog spots, sniffs, service location suggestions, and any feedback you send us.

6.2 Ownership remains yours

You retain all rights you already have on your User Content. We claim no ownership of your photos or texts.

6.3 The license you grant us

To provide the Service, you grant us a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license (to our hosting and distribution providers) to host, store, reproduce, adapt, resize, re-encode, publish, publicly display, and distribute your User Content solely to manage, deliver, protect, and improve the Service. This allows our servers to generate a sanitized public copy of a dog photo and show it to nearby users, or to include a published photo in a leaderboard snapshot.

This license ends when you delete the content or account, except that:

copies already distributed to other users' devices or exported via device sharing are beyond our control;

backup copies may persist for a limited time until their normal lifecycle ends;

we may retain documents required by law.

We will not use your User Content for advertising or marketing outside the Service without your prior consent.

6.4 Your warranties

You represent and warrant that for all User Content you transmit:

you own or have all necessary rights and permissions;

it does not infringe intellectual property, privacy, image, or other rights of others;

it does not contain personal data of others without consent, including recognizable images of others;

it is lawful and does not violate section 7.

6.5 Public content

Note that dog profiles, dog spots, sniffs, and leaderboard entries are visible to other users as described in the Privacy Policy. Do not post anything you would not want a nearby stranger to see, including your home address, workplace, a minor's school, identification documents, or faces of people who have not consented.

7. Acceptable use

You may not use the Service to:

• post or transmit unlawful, defamatory, obscene, pornographic, sexually explicit, hateful, harassing, threatening, discriminatory, or violent content;
• represent, promote, or facilitate animal abuse, animal fighting, illegal breeding, or illegal animal sales;
• harass, intimidate, impersonate, or stalk someone, or track another person's movements;
• post others' private information without consent ("doxxing"), including home addresses or locations;
• post content involving minors or sexualising anyone;
• upload malware or attempt to disrupt, overload, or damage the Service or its infrastructure;
• create fake dog spots, falsify locations, simulate GPS, use emulators or modified clients, or manipulate challenges, leaderboards, or sniff counters;
• create multiple accounts to gain advantage or evade suspension;
• send false, spam, promotional, or duplicate location suggestions;
• advertise, solicit, or conduct commercial activities without our written consent;
• collect data on other users, including map scraping;
• infringe intellectual property rights;
• violate any applicable law, including local rules on where dogs may be walked or must be leashed.

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Zero tolerance. We apply a zero-tolerance policy to objectionable content and abusive behaviour. Violating content may be removed without notice and responsible accounts suspended or closed.

8. Reports, moderation, and blocking

8.1 How to report

Each dog profile, dog spot, and service location in the App has a Report command. Use it to report content or behaviour you believe violates section 7. You can also report by email to info@woffapp.com, indicating the content ID and a description of the issue.

8.2 What we do with a report

We review reports of objectionable content and act within 24 hours of receipt. Depending on severity, we may:

• remove the content;
• send a warning;
• limit specific account functions;
• suspend or close the account;

report to authorities if a crime may have occurred.

We will inform the reporter and, when appropriate, the content author of the decision and reasons.

8.3 Blocking

You can block another user from the dog profile or spot detail. A blocked user cannot send you sniffs, does not see your dog spots, and disappears from your leaderboards and social views. Blocking is one-way and not notified to the blocked user.

8.4 Complaints

If you believe your content was removed or your account limited in error, write to info@woffapp.com within 30 days. We will review and respond. This does not affect out-of-court or judicial dispute resolution tools in section 21.

8.5 Communications under the Digital Services Act

Our contact point for communications under Regulation (EU) 2022/2065 (Digital Services Act), including authority communications and reports under art. 16, is info@woffapp.com. Communications may be sent in Italian or English.

9. Location, spots, and personal safety

Read this section before creating a dog spot.

• A dog spot publishes a real location to strangers within about 5 km for up to 72 hours. This is the function itself, not a side effect.
• Repeatedly creating spots at the same place and time reveals a habit. Some challenges score based on this pattern.
• Do not create a spot at your home, workplace, a school, or any place where exposure could endanger you, another person, or your dog.
• If you arrange to meet another user, meet in a public place, inform someone, and use common sense. We do not verify user identities or perform background checks. We are not responsible for interactions between users outside the Service.
• Do not use the App while driving, cycling, or in any way that distracts you from your surroundings.
• Location accuracy depends on device, operating system, and Google services. It may be incorrect. Do not rely on it where errors could have consequences.

If you feel threatened or in danger, contact emergency services. WoffApp is not an emergency service and cannot call for help.

10. Directory of service locations

Service locations are entered and modified by our administrators, sometimes based on user suggestions and data from Google Places.

• Entries may be inaccurate, outdated, refer to closed businesses, or be misclassified. We do not guarantee accuracy, availability, hours, prices, or quality.
• Listing a business does not constitute approval, certification, or recommendation. We have no relationship with listed businesses and do not verify licenses, insurance, or qualifications.
• Any relationship with a listed business, including veterinary, boarding, training, or grooming services, is exclusively between you and that business.
• Opening directions transfers you to a third-party map application, governed by its own terms.

If you own a business and want an entry corrected or removed, write to info@woffapp.com.

11. Challenges and leaderboards

Challenges are for entertainment purposes only. Specifically:

• they do not award money, prizes, or items of economic value. They are not a lottery, prize contest, or prize event;
• scoring rules, time windows, neighbourhood boundaries, and leaderboard sizes may be changed or reset at any time to keep the function fair or feasible;
• we may cancel scores, reset progress, or remove entries obtained through falsified locations, automation, multiple accounts, or other manipulation;
• leaderboard data is kept for the periods indicated in the Privacy Policy and then deleted. We do not guarantee that past leaderboards remain visible.

12. Premium subscription

12.1 What it is

WoffApp offers an optional auto-renewing subscription ("Premium") that removes ads from the App. Any additional benefits are described on the purchase screen at the time of purchase.

12.2 Purchase and billing

• Purchases are made through Apple App Store or Google Play and charged to the payment method associated with your store account.
• Price, currency, duration, and any introductory offers or trial periods are shown on the purchase screen before confirmation. That screen prevails over any other description.
• The subscription automatically renews at the then-current price unless cancelled at least 24 hours before expiry.
• Renewal charges occur within 24 hours before the period ends.
• We never receive or store your card data.

12.3 Management and cancellation

Subscriptions are managed and cancelled in your store account, not in the App:

• iOS: Settings -> your name -> Subscriptions;
• Android: Google Play -> Payments & subscriptions -> Subscriptions.

Uninstalling the App does not cancel the subscription. After cancellation, you retain Premium until the end of the paid period; the subscription then ends.

12.4 Trial periods

If a free trial is offered, unused portions expire upon purchase of a subscription during the trial. Cancel at least 24 hours before the trial ends to avoid charges.

12.5 Refunds and EU withdrawal rights

Refunds are handled by the store that received payment, according to Apple or Google's refund policies. We cannot issue refunds for store purchases but will assist you in contacting them. If you are an EU consumer, you generally have 14 days to withdraw from a distance contract under Directive (EU) 2011/83 and Consumer Code. For digital content and services provided immediately, this right is lost once execution begins with your prior express consent and acknowledgement of consequent loss of withdrawal right: this is the purchase confirmation in the store. This does not affect your legal rights if the service is non-compliant.

12.6 Price changes

We may change subscription prices. Changes apply only from the next renewal period and will be communicated in advance by the store, with cancellation options, as required by Apple, Google, and applicable law.

13. Advertising

Free accounts may see ads served by Google AdMob. Where required by law, we ask your consent before showing personalised ads and present Apple's App Tracking Transparency prompt on iOS. Refusal results in non-personalised ads, not absence of ads.

Ads come from third parties. We do not endorse advertised products or services and are not responsible for them or linked sites. Active Premium subscribers do not see ads.

14. Third-party services

The Service depends on third-party services, whose use is subject to their terms:

• Google Maps. Map content, place search, and geocoding are provided by Google. Use is subject to Google Maps/Google Earth Additional Terms and Google's Privacy Policy.
• Apple App Store / Google Play. Distribution, purchases, and refunds are subject to store terms.
• Firebase (Google Cloud). Hosting, authentication, database, storage, and push transport.
• RevenueCat. Subscription management.
• Google AdMob. Advertising.
• Sentry. Crash and error diagnostics.

We are not responsible for third-party services, their availability, or changes they make. If a third-party service becomes unavailable or changes terms, dependent features may be reduced or removed.

15. Our intellectual property

The App, Site, their design, the WoffApp name and logo, challenge framework, icons, interface, underlying software, and all related intellectual property rights belong to [LEGAL_ENTITY_NAME] or its licensors and are protected by copyright, trademark, and other laws.

These Terms grant you a license to use the Service, not ownership rights. You may not use our name or logo without prior written consent. Copyright infringement reports: if you believe content on the Service infringes your copyright, send info@woffapp.com a notice containing: your contact details; identification of the work; identification of infringing content and where it appears; a good faith statement of lack of authorization; a statement of truthfulness and your authority to act; and your signature. Valid notices will be acted upon.

16. Availability and changes to the Service

We strive to keep the Service available but do not guarantee it will be uninterrupted, error-free, or permanently available. We may:

• perform maintenance that temporarily makes the Service unavailable;
• add, modify, limit, or remove features, including those described in these Terms;
• change technical requirements, including minimum supported OS version.

If a change substantially reduces what you receive and you have a paid subscription, we will give at least 30 days' notice and you may cancel and receive a proportional refund via the relevant store. We may discontinue the Service entirely. In that case, we will give at least 60 days' notice by email or in the App, allow you to export your data, and refund unused portions of paid subscriptions.

17. Suspension and termination

By you. You may delete your account at any time as described in section 4.

By us. We may suspend or close your account, with notice where reasonably possible and immediate effect if necessary, if you:

• materially breach these Terms, especially section 7;
• manipulate challenges or leaderboards;
• create legal risks or exposure for us or other users;
• use the Service in a way that harms infrastructure or user experience.

If the breach is remediable and not serious, we will usually warn you first and give a chance to fix it.

Upon termination, your license ends and you must stop using the App. Provisions that by nature survive (6.3 to the extent of distributed content, 15, 18, 19, 20, 21) remain in effect. If we close your account without cause, we will refund unused portions of paid subscriptions.

18. Disclaimers

To the maximum extent permitted by law, and subject to your non-waivable consumer rights:

• The Service is provided "as is" and "as available";
• We do not guarantee the Service meets your needs, is uninterrupted, secure, timely, or error-free, nor that defects will be corrected;
• We do not guarantee accuracy, completeness, or usefulness of any Service content, including service location entries, addresses, opening hours, dog spot locations, distances, or challenge scores;
• We do not verify users, their dogs, or the accuracy of their posts;
• We provide no warranties on third-party services or content.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other non-excludable liability by law.

19. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, or punitive damages, nor lost profits, revenue, data, goodwill, or opportunities arising from or related to the Service;
• We are not liable for conduct of other users, online or offline, including meetings arranged through the Service;
• We are not liable for injuries, losses, or damages to you, others, or animals arising from use of information obtained via the Service;
• Our total liability under these Terms or related to them in any 12-month period is limited to the greater of (a) the amount you paid us for the Service in that period or (b) 100 EUR.

If you are a consumer, these limitations apply only to the extent permitted by mandatory consumer protection laws in your country. In Italy, the Consumer Code (Legislative Decree 206/2005) applies and overrides conflicting Terms. Nothing above removes your right to a contract-compliant service.

20. Indemnity

If you use the Service outside your consumer capacity (e.g., business or professional use), you agree to indemnify and hold harmless [LEGAL_ENTITY_NAME], its officers, and collaborators from any claims, liabilities, losses, or reasonable costs arising from your breach of these Terms, your User Content, or your unlawful use of the Service. This section does not apply to consumers.

21. Governing law and disputes

21.1 Governing law

These Terms are governed by Italian law. If you are a consumer habitually resident in another EEA country, you also retain protection under that country's mandatory laws, which these Terms do not override.

21.2 Jurisdiction

If you are a consumer, you may bring proceedings before the court of your residence or domicile, and we may only bring proceedings before that court. If you are not a consumer, the exclusive jurisdiction is the court of [COURT_CITY, e.g., Milan], Italy.

21.3 Alternative dispute resolution

Before going to court, contact info@woffapp.com. Most issues are resolved faster this way. As an EU consumer, you may also use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr. In Italy, mediation is available through an accredited body under Legislative Decree 28/2010, which is a prerequisite for certain legal actions.

22. Additional terms for the Apple App Store

These terms apply if you obtained the App from the Apple App Store and are required by Apple:

• These Terms are concluded between you and [LEGAL_ENTITY_NAME] only, not Apple. We, not Apple, are solely responsible for the App and its content.
• The license granted in section 5 is limited to use of the App on Apple-branded products you own or control, as permitted by Apple's Media Services Terms and Conditions.
• Apple has no obligation to provide maintenance or support for the App.
• If the App does not comply with a warranty, you may notify Apple and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligations and any other claims, losses, liabilities, damages, costs, or expenses related to non-compliance are our responsibility.
• Apple is not responsible for any claims by you or third parties relating to the App or your possession and use of it, including product liability claims, regulatory compliance claims, and consumer protection, privacy, or similar claims, including use of HealthKit and HomeKit frameworks where applicable.
• In case of third-party claims that the App or its use infringes intellectual property rights, we, not Apple, are solely responsible for investigation, defence, settlement, and resolution.
• You declare you are not in a country subject to US government embargo or designated as a terrorism-supporting country, and are not on any US government restricted or prohibited parties list.
• Apple and its affiliates are third-party beneficiaries of these Terms and, by accepting, Apple has the right (and is deemed to have accepted) to enforce these Terms against you as a third-party beneficiary.
• Our contact details for questions, complaints, and claims regarding the App are info@woffapp.com.

23. Additional terms for Google Play

If you obtained the App from Google Play, your use is also subject to the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the App. Refunds for purchases made via Google Play are governed by Google's refund policy.

24. Changes to these Terms

We may update these Terms. The version number and effective date at the top identify the current text.

• For minor changes, we will publish updated Terms and update the date.
• For substantial changes, we will notify you in the App or by email at least 30 days before they take effect.

If you do not accept a change, stop using the Service and delete your account before the change takes effect. Continued use after that date constitutes acceptance of the updated Terms. If you have a paid subscription and reject a substantial change, you may cancel and receive a proportional refund for unused time. Previous versions are archived at https://woffapp.com/legal/archive.

25. General provisions

Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the Service and supersede any prior agreements on the same subject.

Partial invalidity. If any clause is found invalid or unenforceable, it will be limited or removed to the minimum extent necessary and the rest remains in effect.

No waiver. Failure to exercise a right does not constitute waiver of it.

Assignment. You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of business, with notice and provided your rights are not reduced.

Force majeure. We are not liable for failure caused by events beyond our reasonable control, including interruptions of third-party services listed in section 14.

Language. These Terms are published in Italian and English. In case of discrepancy, the Italian version prevails for users residing in Italy.

26. Contacts

Support, reports and abuse, DSA communications, legal and copyright communications, privacy: info@woffapp.com

Mail: [LEGAL_ENTITY_NAME], [REGISTERED_ADDRESS]